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No clunky onsite chats. With WPChat, we direct your customers to your business WhatsApp—the world’s most trusted messaging app. Stay available where your customers already are.
WPChat gives you complete control to create a chat assistant that truly reflects your brand's style. In just a few clicks, you can customize themes, header text, chat assistant icons, and even the chat assistant's messages.
Stop wasting valuable time on repetitive queries. Use automated FAQs to provide instant answers to common questions 24/7, reducing your support load and ensuring customers get immediate info, anytime.
Managed directly from your WordPress dashboard, WPChat works flawlessly within your website. Setup is quick and easy, so you can launch your chat assistant in minutes!
Use Chat Funnels to proactively engage website visitors, answer pre-sales questions, and guide them towards a purchase. Instant, helpful support builds trust and encourages customers to choose you.
Manage your support team easily – add up to 7 agents and set individual agent availability and schedules so WPChat can automatically redirect the support request based on which support agent is available.
See WPChat's detailed analytics directly from WordPress. Track interactions, conversions, peak times, top FAQs and more so you can optimize your strategy for even better results.
With smart search, AI automatically lets your users find the relevant answer based on their intent. Customers get help faster, and spend less time fighting search to get to answers.
For years, you've trusted Smash Balloon. From effortlessly embedding social feeds to showcasing your best content, we've been in your corner, simplifying WordPress and helping you grow. Now, we're bringing that same ease and reliability to customer support.
Our plugins are rated an average of 4.9 stars on WordPress.org. This high rating proves their quality, reliability, and user satisfaction — standards you'll find in WPChat.
Trusted by over 1.75 million websites worldwide. Join them and experience the same robust performance and dependable support with WPChat.
For over 10 years, Smash Balloon has been dedicated to creating top-quality WordPress plugins. You're getting a product built by seasoned WordPress experts.
When you choose WPChat, you're not just getting a customer support plugin. You're benefiting from the expertise and reliability of Smash Balloon, a name trusted by millions in the WordPress community.
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“What an AMAZING plug-in. Can't begin to tell you how much time this has saved me. The reviews were so good, I didn't believe them because they seemed over the top. Wrong. They are right on the money. One of the easiest to use plug-ins I've ever purchased.”
Dan Deibert
Do you have a question about WPChat by Smash Balloon? See the list below for our most frequently asked questions. If your question is not listed here, then please contact us.
WPChat is designed to be super user-friendly. We’re talking about a simple 3-step setup right in your WordPress dashboard: enter your WhatsApp number, pick a theme, and choose where you want the chat assistant to show up. No coding needed.
Website speed is crucial, and we understand that! WPChat is built to be lightweight and efficient. It won’t bog down your site. We’ve made sure it loads quickly so your visitors have a smooth experience.
Yes, you can tweak the colors, choose from different themes, change the header text, and even upload your own icon for the chat assistant. We want it to feel like a natural extension of your website and brand, not just a random pop-up.
Yes, if you’re on the Pro version of WPChat, you can add 5 or more support agents! You can have different people handling chats, ensuring faster response times and better coverage, especially during busy periods.