Common Setup Problems

Last updated on October 03, 2025

If you run into any problems installing or setting up the plugin, you can check here for some common problems and solutions. If you don’t find an answer here, please contact our support team and we’ll be happy to help!


Where do I download the Pro plugin?

When you purchase the plugin, you’ll receive an email with the plugin download link and your license key. You can also download the Pro plugin or find your license key here: https://wpchat.com/account/downloads

Where do I find my license key?

When you purchase the plugin, you’ll receive an email with the plugin download link and your license key. You can also download the Pro plugin or find your license key here: https://wpchat.com/account/downloads

The license key activation failed

Confirm you entered your license key correctly and that it has not expired. You can check your license key here: https://wpchat.com/account/downloads

I can’t upload the plugin. WordPress says the file is too large.

Your web hosting environment has a low limit set for maximum file upload size. Reach out to your web host for assistance increasing the limit, or try the steps in this guide: https://www.wpbeginner.com/wp-tutorials/how-to-increase-the-maximum-file-upload-size-in-wordpress

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