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How to Make a Chat Widget Work Without Hurting Mobile Experience

Your chat widget is live, and it works. Then you open the store on a phone, scroll to a product, and the launcher is sitting on the Add to...

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How to Make a Chat Widget Work Without Hurting Mobile Experience

How to Make a Chat Widget Work Without Hurting Mobile Experience

Your chat widget is live, and it works. Then you open the store on a phone, scroll to a product, and the launcher is sitting on the Add to Cart bar. You tap Buy, and the chat...

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When a Chatbot Beats Live Chat for a Site, and When It Doesn’t

When a Chatbot Beats Live Chat for a Site, and When It Doesn’t

You’re getting a lot of pre-sale questions by email. Do you ship to Canada? Is this in stock? Can I get a quote? Each one costs you twenty minutes, and a slow reply probably...

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WPChat vs Crisp: Which Is Better for WordPress?

WPChat vs Crisp: Which Is Better for WordPress?

Since I started using WordPress, I’ve noticed how often site owners pick a live chat tool because the free tier looks generous, then hit a feature it doesn’t cover....

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Chat Widget to Increase Sales: What Actually Works, and Why Most Widgets Don’t

Chat Widget to Increase Sales: What Actually Works, and Why Most Widgets Don’t

You added a chat widget to your site because someone told you it would increase conversions. Weeks later you’re checking your numbers next to the date you activated it, and...

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WPChat for Restaurants: Turn Website Visitors Into Reservations

WPChat for Restaurants: Turn Website Visitors Into Reservations

Want more restaurant website visitors to book a table? It’s Friday night, and someone wants a table for two at 7pm. They land on your site, hit the reservation form, and...

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[NEW] Add Formatted Text and Clickable Links to Your WPChat Funnels and FAQ Answers

[NEW] Add Formatted Text and Clickable Links to Your WPChat Funnels and FAQ Answers

WPChat by Smash Balloon connects your WordPress site to WhatsApp, Messenger, Telegram, or Instagram with a single button. Visitors tap it, and within seconds they’re in a...

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WhatsApp vs Telegram for Business: Which Should You Use for Customer Support?

WhatsApp vs Telegram for Business: Which Should You Use for Customer Support?

Working with small businesses on a tight budget, I’ve seen the same moment play out more times than I can count. Someone’s been running customer support through their...

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How to Set Up Availability Hours and Offline Messages in WPChat

How to Set Up Availability Hours and Offline Messages in WPChat

If you’ve ever woken up to a missed chat and zero messages, you know the feeling. Someone visited your site, saw your widget, and got nothing back. No reply. No next step....

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WPChat Lite vs Pro: What’s the Difference and When to Upgrade

WPChat Lite vs Pro: What’s the Difference and When to Upgrade

You installed WPChat, it works, and now you’re looking at three paid plans wondering which one actually applies to you. Or whether any of them do. I’ve tested all of...

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How to Use WhatsApp for WooCommerce Customer Support

How to Use WhatsApp for WooCommerce Customer Support

Most WooCommerce store owners end up answering the same questions on repeat. Where’s my order? Can I return this? When will it arrive? What’s your exchange policy?...

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