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Assistant in Action

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Chat interface demo 2
Chat interface demo 1
Live Demo How to Setup

Interactive Preview

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Why Customers Love
WPChat by Smash Balloon

Provide support to customers on WhatsApp
Provide support to customers on WhatsApp
No clunky onsite chats. With WPChat, we direct your customers to your business WhatsApp—the world’s most trusted messaging app. Stay available where your customers already are.
Fully Customizable Chat Assistants
Fully Customizable Chat Assistants
WPChat gives you complete control to create a chat assistant that truly reflects your brand's style. In just a few clicks, you can customize themes, header text, chat assistant icons, and even the chat assistant's messages.
Answers Available 24/7
Answers Available 24/7
Stop wasting valuable time on repetitive queries. Use automated FAQs to provide instant answers to common questions 24/7, reducing your support load and ensuring customers get immediate info, anytime.
Built for WordPress
Built for WordPress
Managed directly from your WordPress dashboard, WPChat works flawlessly within your website. Setup is quick and easy, so you can launch your chat assistant in minutes!
Transform Support Interactions to Sales
Transform Support Interactions to Sales
Use Chat Funnels to proactively engage website visitors, answer pre-sales questions, and guide them towards a purchase. Instant, helpful support builds trust and encourages customers to choose you.
Easy Agent Management
Easy Agent Management
Manage your support team easily – add up to 7 agents and set individual agent availability and schedules so WPChat can automatically redirect the support request based on which support agent is available.
Understand Support Performance
Understand Support Performance
See WPChat's detailed analytics directly from WordPress. Track interactions, conversions, peak times, top FAQs and more so you can optimize your strategy for even better results.
Smarter search with AI
Smarter search with AI
With smart search, AI automatically lets your users find the relevant answer based on their intent. Customers get help faster, and spend less time fighting search to get to answers.
Team member
Team member
Smash Balloon Logo
Team member
Team member

Built by Your Friends at Smash Balloon

For years, you've trusted Smash Balloon. From effortlessly embedding social feeds to showcasing your best content, we've been in your corner, simplifying WordPress and helping you grow. Now, we're bringing that same ease and reliability to customer support.

#1 on WordPress.org
#1 on WordPress.org
Our plugins are rated an average of 4.9 stars on WordPress.org. This high rating proves their quality, reliability, and user satisfaction — standards you'll find in WPChat.
1.75 Million Websites
1.75 Million Websites
Trusted by over 1.75 million websites worldwide. Join them and experience the same robust performance and dependable support with WPChat.
10+ Years Experience
10+ Years Experience
For over 10 years, Smash Balloon has been dedicated to creating top-quality WordPress plugins. You're getting a product built by seasoned WordPress experts.

When you choose WPChat, you're not just getting a customer support plugin. You're benefiting from the expertise and reliability of Smash Balloon, a name trusted by millions in the WordPress community.

Rachelle Wise
“I seriously love your Instagram Feed Pro plugin @smashballoon! I could spend a ton of time writing my own thing, but your elegant and incredibly flexible plugin costs less than an hour of my time and is always up-to-date.”
Rachelle Wise
Quarry & Castle
“Loving the @smashballoon plugins for displaying @instagram and @twitter posts — been looking for something like this for a while and nothing has ever really worked as well as this. Highly recommended for anyone looking to share their social media posts on @wordpress.”
Quarry & Castle
Dan Deibert
“What an AMAZING plug-in. Can't begin to tell you how much time this has saved me. The reviews were so good, I didn't believe them because they seemed over the top. Wrong. They are right on the money. One of the easiest to use plug-ins I've ever purchased.”
Dan Deibert

Frequently Asked Questions

Do you have a question about WPChat by Smash Balloon? See the list below for our most frequently asked questions. If your question is not listed here, then please contact us.

If you’re just starting out and want to chat 1-on-1 with visitors on WhatsApp, Messenger, or Telegram, go with Basic — it’s everything you need to get started.

Growing and want to automate lead capture or collaborate with teammates? Plus is a great fit (and the one most users choose).

Running multiple sites or handling client projects? Elite gives you unlimited scale and flexibility.

WPChat turns your website from a passive brochure into an active sales tool. Our Pro plans include Chat Funnels, which act like a 24/7 salesperson on your site, answering pre-sales questions and guiding visitors to purchase. By connecting with customers in real-time on the messaging apps they already use, you can answer their final questions and close the deal before they leave your site, dramatically reducing cart abandonment.

Absolutely. The average support team spends hours answering the same questions over and over. WPChat’s AI-Powered Smart FAQs handle these repetitive queries automatically, 24/7. This frees up your team to focus on high-value conversations that require a human touch, like closing a complex sale or handling a sensitive customer issue.

When your business grows, WPChat grows with you. You can upgrade your plan anytime from your dashboard, and we’ll automatically adjust your billing so you only pay the difference.

We are confident you’ll love the impact WPChat has on your business. If you don’t feel it’s the right fit for any reason, just let us know within 14 days for a full refund, no questions asked.