Last year I came across Creative Market and as a seller it sounded promising to me.
Then i posted 47 of my themes all premium ones there for sale waiting for something good to happen and at least getting traffic from it if not direct sales.
Here is what happened:
- September to December 2016 all was fine with creative market with their market place helping us to get 30 sales.
Then all went bad suddenly starting 2017.
I had only 3 sales in January and then 4 sales in February as i write this. 5 of the sales were deemed as fraudulent after the sales happened and then buyer was refunded and my payout deducted.
Also Creative Market says it keeps only 30% so buyer gets 70% is another BS because it also deducts 15% tax i don’t know for what purpose as i am in India and no such tax laws applies to us.
So basically i ended up giving away my themes for free. I have been selling themes from 2013 and any fraud card when inserted raises a warning with the card processor algorithm so its not possible to raise a flag afterwards.
When i reviewed them 1 star in Facebook they asked me to contact them via ticket which i knew won’t help. So i did raise a ticket and here is the reply:
We marked your recents sales as coming from a fraudulent source because it tripped several of our internal flags. When that happens the transaction goes to the support team and we review and take action. In this case we refunded the card used and banned the buyer from the site. They would’ve still been able to download your product. The reason the flow is set up like this is because if we chose to review all transactions (even all suspicious ones) before allowing a download it would both result in a negative experience for the 99.8% of buyers who are legit as well as requiring a large team of human reviewers. I hope this makes sense. It’s a compromise we’ve found that works. The other point is that if you see your goods pirated elsewhere and see Creative Market mentioned we can help. here’s more information:
Please note that we cannot credit you back any earnings from this transaction because the funds came from a fraudulent credit card.
Creative Market Support
If you are a SELLER just like me. AVOID THIS COMPANY And STAY FAR AWAY…