Over the years, I’ve watched countless small business owners lose potential customers because of slow email responses.
Someone on their website has a quick question about a product. They fill out a contact form. Then they wait. And wait.
By the time there’s a response from the support team, the customer has already moved on to a competitor.
That’s why adding a chat button for Facebook Messenger has been a game changer for a lot of businesses.
So many of your customers are already using Messenger daily. It’s familiar. It’s instant. And most importantly, they can reach you the same way they chat with friends and family.
In this guide, I’ll show you exactly how to add a Facebook Messenger chat button to your WordPress site.
You’ll be up and running in about 5 minutes, without touching a single line of code.
Why Adding a Messenger Chat Button Helps
By adding a handy button that lets people chat with you on Messenger, you’ll have a much easier time connecting with visitors.
Instead of waiting for an email response, they can send you a quick message and get help right away.
I’ve found that when businesses make it this easy to communicate, visitors are far more likely to go through with their purchase.
It’s because you can address all their potential doubts and let them know exactly what your products have to offer.
Here’s why a Facebook Messenger chat button works so well:
- Visitors can ask quick questions and get immediate responses, helping them make confident buying decisions without leaving your site.
- When people see a familiar chat option, they feel more comfortable reaching out, which builds trust and strengthens your customer relationships.
- Each conversation through Messenger creates a direct connection to your Facebook business page, naturally expanding your social following.
- Your customers already use Messenger daily to chat with friends and family, so reaching your support team feels natural and comfortable.
- Once someone messages you, you can easily follow updates, special offers, and important news directly through Messenger.
The convenience factor is huge. People don’t have to fill out long contact forms or wait for email replies. They just click the button and start chatting, exactly like they would with a friend.
Best Way of Integrating Facebook Messenger With WordPress
The easiest and most reliable way to add a Messenger chat button to WordPress is with WPChat.
As the best chat plugin for WordPress, WPChat makes the entire setup process simple, even if you’ve never used a plugin before.
You don’t need to mess with code or figure out complicated Facebook developer settings. You can just follow the quick setup and have a Facebook chat button ready to go.
Here’s what makes WPChat stand out:
- Create a Chat Button in Seconds: The plugin includes a guided setup wizard that walks you through each step, so you can have your chat button working in just a few minutes.
- One-click Themes and Visual Customizer: Choose from pre-designed themes, then customize colors, text, icon, and more to match your brand perfectly.
- Create Agents to Represent Your Support Team: Set up individual team members with their own profiles and images, so visitors know exactly who they’re talking to.
- Automatically Balance Out Workload: If you have multiple team members, WPChat can distribute incoming messages evenly so no one person gets overwhelmed.
- Add FAQs on the Button: Include frequently asked questions right on the chat widget, giving visitors instant answers to common questions before they even start a conversation.
The plugin connects seamlessly with Facebook Messenger, so all conversations happen through the familiar Messenger platform your customers already use.
This means you can respond from your phone, desktop, or anywhere you access Facebook.
Ready to add a Messenger chat button to your site? Get WPChat today and follow the steps below.
How to Add a Facebook Messenger Chat Button to WordPress
Now I’ll walk you through the complete process of setting up your Messenger chat button using WPChat.
The entire process takes only a few minutes, and you’ll have a fully functioning button ready by the end.
Step 1: Install and Activate WPChat on Your Website
First, you’ll need to get a copy of the WPChat plugin and add it to your WordPress site.
Like any other plugin, you can install and then activate it to get started.
If you haven’t installed a plugin before, check out this step-by-step guide on installing WordPress plugins.
Step 2: Set Up Your Messenger Chat Button
Once the plugin is activated, click on the new WPChat menu in your WordPress dashboard.
After you do that, click the Set Up button to launch the setup wizard.
The wizard will ask you to enter your WhatsApp number in the first field.
Simply type in your number with your country code (for example, +1 for the United States).
Once you’ve entered your number, click the Next button.
On the next screen, you’ll see 3 pre-designed theme options for your chat button:
- Basic
- Night
- Pastel
You can change the theme later if you want, so don’t worry.
Pick a theme you like for now and click on Next to continue.
Step 3: Pick Where the Chat Button is Visible
Now you need to decide where you want the chat button to appear on your site.
To get started, WPChat gives you 2 ways of setting up your visibility:
- Display on all pages: Show the button everywhere while excluding certain parts of your site.
- Display only on specific pages: Manually pick the parts of your site to show the chat button.
If you choose to Display on all pages, you can scroll down and set up the filters.
This lets you pick the Pages, Tags, Categories, and Custom Post Types, where your button will be hidden.
After you set your filters, click on Next.
It’s a great option if you want the maximum number of people to see your Facebook Messenger button.
However, if you only want the button on certain pages, choose Display only on specific pages.
You can then use the filters below to pick specific Pages, Tags, Categories, and Custom Post Types, where the button is visible.
Like with the other option, click on Next to continue.
On the final setup screen, you’ll see a field asking for your license key. You can find this key on the dashboard of the WPChat website.
Copy and paste your license key into the provided field, then click the Finish Setup button.
Step 3: Customize Your Messenger Chat Button
Now that your chat button is set up, the chosen parts of your website will have a floating button.
When visitors click on this button, they will see a helpful assistant that will redirect them to Facebook Messenger.
To make the floating button and the assistant look just the way you want, you can use the live editor.
From the WPChat menu in your dashboard, click on the Customize button.
You’ll see a split screen with customization options on the left and a live preview of your chat assistant and button on the right.
Any changes you make will appear instantly in the preview, so customization is pretty easy. I’ll show a few major options so you’ll know how it works.
Let’s start by selecting the Header option from the left sidebar.
This controls the text that appears at the top of the assistant.
You can enter a fitting heading into the Heading field.
Something friendly like “Hi! How can we help you?” or “Chat with us” works well.
Once you’ve added your heading, click the Save button at the top of the editor to store your changes.
Now click the Back button to return to the main customization options.
Next, click on the Icon option on the left panel.
This lets you customize the floating Messenger chat button that shows up on your website.
Look through the options and pick an icon you like for the button.
To confirm your new icon, click on the Save button at the top.
As you can see, customizing your chat button and assistant is pretty easy from this editor. Check out more of the options and test out the design options as you like.
Once everything looks good, click the Save button to finalize your design.
Step 4: Connect Your Button to Facebook Messenger
Now comes the important part – connecting your chat button to your actual Facebook Messenger account.
The good news is that it’s a pretty easy process.
First, navigate to the WPChat » Agents menu in your WordPress dashboard.
This agent is basically the virtual representation of your support team on this assistant.
Click the Edit button to customize this agent with your information.
First, you’ll want to add a profile image for your agent.
Click the Upload button to select a fitting image from your computer.
Enter a fitting name in the field below the image.
Use your real name or your business name, depending on how you want to present yourself to visitors.
Now scroll down to the Facebook Messenger section.
Enter your Facebook Messenger ID or username in the provided field.
You can also connect other messaging platforms like Telegram and Instagram from here. That way, visitors can click on the chat button and pick the platform they prefer.
Finally, click the Save Changes button at the bottom of the page.
Your chat button is now fully connected to Facebook Messenger. When someone clicks the button and sends a message, it will appear in your Facebook Messenger inbox just like any other message.
Start Growing Your Business with a Messenger Chat Button
Setting up a Facebook Messenger chat button on your WordPress site is one of the smartest moves you can make for your business.
With WPChat, the entire process takes just a few minutes, and you can get started with faster responses, happier customers, and ultimately more sales for your business.
Ready to transform how you communicate with visitors?
Get your copy of WPChat today and start building stronger customer relationships.
