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How to Make a Chat Widget Work Without Hurting Mobile Experience

Your chat widget is live, and it works. Then you open the store on a phone, scroll to a product, and the launcher is sitting on the Add to...

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How to Make a Chat Widget Work Without Hurting Mobile Experience

How to Make a Chat Widget Work Without Hurting Mobile Experience

Your chat widget is live, and it works. Then you open the store on a phone, scroll to a product, and the launcher is sitting on the Add to Cart bar. You tap Buy, and the chat...

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When a Chatbot Beats Live Chat for a Site, and When It Doesn’t

When a Chatbot Beats Live Chat for a Site, and When It Doesn’t

You’re getting a lot of pre-sale questions by email. Do you ship to Canada? Is this in stock? Can I get a quote? Each one costs you twenty minutes, and a slow reply probably...

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WPChat vs Crisp: Which Is Better for WordPress?

WPChat vs Crisp: Which Is Better for WordPress?

Since I started using WordPress, I’ve noticed how often site owners pick a live chat tool because the free tier looks generous, then hit a feature it doesn’t cover....

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WPChat for Restaurants: Turn Website Visitors Into Reservations

WPChat for Restaurants: Turn Website Visitors Into Reservations

Want more restaurant website visitors to book a table? It’s Friday night, and someone wants a table for two at 7pm. They land on your site, hit the reservation form, and...

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[NEW] Add Formatted Text and Clickable Links to Your WPChat Funnels and FAQ Answers

[NEW] Add Formatted Text and Clickable Links to Your WPChat Funnels and FAQ Answers

WPChat by Smash Balloon connects your WordPress site to WhatsApp, Messenger, Telegram, or Instagram with a single button. Visitors tap it, and within seconds they’re in a...

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WhatsApp vs Telegram for Business: Which Should You Use for Customer Support?

WhatsApp vs Telegram for Business: Which Should You Use for Customer Support?

Working with small businesses on a tight budget, I’ve seen the same moment play out more times than I can count. Someone’s been running customer support through their...

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How to Set Up Availability Hours and Offline Messages in WPChat

How to Set Up Availability Hours and Offline Messages in WPChat

If you’ve ever woken up to a missed chat and zero messages, you know the feeling. Someone visited your site, saw your widget, and got nothing back. No reply. No next step....

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WPChat vs Tidio: Which WordPress Chat Plugin Is Right for Your Business?

WPChat vs Tidio: Which WordPress Chat Plugin Is Right for Your Business?

Tidio’s free plan works until it doesn’t. The conversation cap hits, a feature moves behind a paywall, and suddenly the tool you built your support flow around costs...

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How to Recover WooCommerce Abandoned Carts With WhatsApp

How to Recover WooCommerce Abandoned Carts With WhatsApp

If you run a WooCommerce store, you already know the frustration.  A customer browses your products, adds items to their cart, and then… disappears. No purchase. No...

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How to Add WhatsApp Chat to Your WooCommerce Store

How to Add WhatsApp Chat to Your WooCommerce Store

Here’s a story I’ve seen often: A store owner adds a WhatsApp button expecting to reach customers, but nothing happened. No messages. No clicks. Usually, they’ve...

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